We value your trust and strive to provide the best service. Please review our refund policy below
to understand the conditions under which refunds are processed for online and cash-on-delivery
food orders.
Eligibility for Refund (Online Payment Orders):
Refunds for online payment orders are applicable under the following circumstances:

1. Tampered or Damaged Packaging: If the food packaging is tampered with or damaged
   at the time of delivery.
2. Delivery Outside Designated Zones: If the delivery location is outside the designated
   service zones.
3. Failure to Contact: If our team fails to contact you via phone or email to confirm your
   order.
4. Order Cancellation During Confirmation: If you cancel your order during the
   confirmation process due to the unavailability of the ordered items.
5. Delay in Delivery: If delivery exceeds 120 minutes, you may be eligible for a refund in
   the form of a coupon code. The decision to grant refunds is at the sole discretion of the
   company.
6. Refund Process: Refunds for eligible cases will be credited to your account within 3-5
   business days, subject to the terms and conditions of your bank or payment gateway.

The company’s decision regarding refunds is final and binding.
Cash-On-Delivery Orders Cancellation:
Cancellation of cash-on-delivery orders are subject to the following conditions:

1. Cancellation Before Merchant Acceptance: You may cancel your order if the
   merchant has not yet accepted it.
2. Forfeiture of Delivery: If the order is canceled after merchant acceptance, the delivery
   of the order will be forfeited.
3. Payment Method Restrictions: Repeated cancellations after merchant acceptance
   may result in the removal of the cash-on-delivery option for future orders.
4. Delivery: After merchant confirmation and delivery man out for delivery. That time the
   customer can cancel the order. Customers have to pay the bill.
   Important Notes:
   ● Refunds are processed according to the conditions outlined above.
   ● The company’s decision regarding refunds is final and binding.

● Unexpected behavior with the delivery man, counted as a serious offense.
This policy is designed to ensure transparency, fairness, and quality in our services. If you have
any questions or concerns regarding this policy, please contact our support team.