Frequently Asked Questions.
01. General Question
How do I place an order?
You can browse the menu, select your desired items, and proceed to checkout to
confirm your order.
Do I need to create an account to place an order?
While you can place an order as a guest, creating an account allows you to save your
preferences, track orders, and enjoy exclusive offers.
What type of cuisines do you offer?
We offer a wide variety of cuisines, including Bangaliana, Thai, Indian, Chinese, Continental,
etc.
02. Ordering and Payment
Can I customize my order?
Yes, many of our dishes allow customization. You can mention your preferences during
the ordering process.
What payment methods do you accept?
We accept Bkash and cash on delivery (where applicable).
How do I know my order has been confirmed?
Once your order is confirmed, you will receive a confirmation email or SMS with your
order details.
03. Delivery
How long does delivery take?
Delivery times vary based on location and order volume but typically range from [30–60
minutes].
What are your delivery hours?
Our delivery service operates from [12:00 AM to 10:00 PM].
Is there a delivery fee?
Delivery charges may apply based on your location and order amount. Free delivery is depends on conditions.
Can I track my order?
Yes, you can track your order in real time through the website or app.
04. Cancellations and Refunds
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within a limited time after placing them. Please
contact customer support immediately.
What is your refund policy?
Refunds are processed in case of order cancellations, incorrect orders, or other valid
issues. It may take 5-7 working days to reflect in your account.
05. Dietary Preferences and Allergies
Do you have vegetarian or vegan options?
Yes, we offer a range of vegetarian and vegan-friendly dishes.
How do I inform you about allergies?
You can mention any food allergies or dietary restrictions in the special instructions
section while placing your order.
06. Contact and Support
What if I face an issue with my order?
Please contact our customer support team at 01877771188 or support@al-kaderia.com, and we’ll assist you promptly.
How can I provide feedback about my experience?
You can share your feedback through the feedback form on our website.